Billing amount

I've been up and down since I signed a contract with Telkom in January I took a cellphone contract in Baywest Mall Branch I told the consultant what do I want, He captured the wrong information on the system He gave me a wrong package I told him same day that is not what I want He said He will fix it I'll receive an sms when I get home after 2 days I call customer service to check they told me I'm still on smart 50 instead of smart 100 they logged a case for me after 3 days I received an sms that my case was closed I thought maybe everything is fine but it was not, I had to go back to the store to see the gentleman , again He said everything is okay I'm in the right package on Saturday sms came thru that I must pay Telkom R2300.00 for migration penalty fees and I didn't migrate anything I was given a wrong package in the 1st place and I went to the store within 7 working day so now who's going to pay because I have nothing to do with migration please rectify my billing amount before the debit order date, I called the customer service centre they are not helpful at all they told me its going to take 72 hours now its 5 to 10 days my case number is ***6 .