SM
Steven M

1 reviews | Active since Sept 2014

10 Nov 2015, 17:54

Billing after contract expired

I have been billed for 2 months now after cancelling the contract for Telkom Mobile.<br> I call the call centre and get reference numbers that someone will call be back within 72 Hours but no one calls me back. No one can explain at the call centre why i am not receiving the call back.<br> <br> This is getting out of hand, therefore i will need to cancel all the contracts i have with Telkom Mobile.

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Replies (1)
Telkom
Telkom's reply10 Nov 2015, 18:51
Official
Hello ssmdigital,

We sincerely apologize for the inconvenience.

Kindly note that this matter has been escalated to our Billing Department and feedback will follow.

Your social media reference number is SM131337.

Regards
William
Telkom Social Media Team

Best regards,