billing/accounts/bad attitude

i work in the customer service industry and know that when a client goes off at me, i better not get ****y and tell them, well, you did this to yourself.unfortunately i do not have the lady's name that called me as i was to angry.but i did not appreciate how she says it is OUR fault because our internet has been suspended.how is it our fault if when we signed the paperwork were told to pay R579 and when the gent called my husband to instate the debit order, he told him to make the amount R580 (to avoid the 'great' service we are receiving now) the reason for my sarcasm is, i knew this would happen as telkom did this to me as well, saying i am not paying, but i was.and then they say we are supposed to pay more.needless to say, im not surprised.i will be scanning and mailing our contact to telkom tomorrow.and i would expect our money refunded so that we can leave your 'wonderful' service and look for EVEN BETTER service elsewhere. i really hope a lot of people wake up and see this is the norm for telkom and that telkom is out to make you pay and pay and pay for nothing and have the audacity to blame you for it. PATHETIC!