billing/ accounts

Good day <br> <br> Our outgoing calls were not allowed due to the bill being paid late. when our next bill came we were told that we needed to pay a disconnection fee of R 199.00 Why must we pay this when the line was not disconnected only outgoing calls were blocked. <br> <br> We were also charged for a weekender plus package form the inception of the account which we have paid for but have not been refunded for as we never requested it . <br> <br> Please contact ME ON *** OR ***<br> <br> <br> Please revert urgently <br> <br> Please revert urgently