cF
cecil F
1 reviews | Active since Apr 2010
10 Jun 2015, 11:43
Billing Account of Deceased
On 7/01/2015 I reported at Telkom, The Bridge Port Elizabeth Customer Services that the owner of Account /Telephone No: *** (MRS RACHEL FONDLING)has passed away on 3/01/2015. i gave a copy of the death certificate and ID to the consultant.<br> <br> Telkom is still billing and sending out statements for this deceased account.<br> <br> I also asked for the service to be discontinued
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Telkom's replyOfficial
10 Jun 2015, 13:55Hello cfondling,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Billing department and feedback will follow.
Your ref is SM117111.
Regards
Frank Mkwa****
Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Billing department and feedback will follow.
Your ref is SM117111.
Regards
Frank Mkwa****
Social Media Team
Telkom's reply10 Jun 2015, 13:55
Official
Hello cfondling,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Billing department and feedback will follow.
Your ref is SM117111.
Regards
Frank Mkwa****
Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Billing department and feedback will follow.
Your ref is SM117111.
Regards
Frank Mkwa****
Social Media Team