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I am genuinely disappointed with Telkom's customer service. It is becoming frustrating how customers are constantly expected to understand and accommodate mistakes made by their agents, yet very little consideration is given to the customer's experience.

The service I received today from billing department was extremely disappointing. The agent repeatedly spoke over me, showed a lack of professionalism and was unnecessarily rude. Customers deserve to be treated with respect, given an opportunity to express their concerns and assisted in a professional manner.