Billing Account

I am defeated when it comes to Telkom Service Levels.

I have been incorrectly charged rejection fees. In november 2018 I called Telkom to notify them to change my debit order date to the 20th of every month just like my other contract I had with them. I was advised going forward it will debit on the 20th, come December there was no debit order. I called the line and was told that I will be double debited in Jan on the 20th, come Jan I have no funds in my account and I am debited on the 5th of Jan resulting in the 1st rejection fee. Since I have not paid my bill for December I receive a call informing me that I should pay or else my services will be disconnected this was an automated call around the 15-18 Jan. I made a CALL to telkom telling them I will e paid on the 18, the lady that I spoke to told me to make a manual payment using my telkom account and the funds will reflect after 5 hours and I WILL NOT BE DEBITED on the 20th. come the 21st I am debited again resulting in two more rejection fees amounting to now R600. I acted on the advise I was given, I called the service centre which is filled with rude consultants that do not want to listen but instead tell you that you need to pay. I was advised and acted on the advise and now I am being penalized.

I have written on hello Peter before and did not receive any feedback. But this time around rest assured I will be taking it all the way to the Ombudsman. You will listen to those calls and you will cancel those rejections fees. YOU ARE NOT TREATING CUSTOMERS FAIRLY. Even your own workers already know that you wont refund before listening to the query. so disappointed in you. Check my credit record with you. I have never ever missed a payment.