Billing Acc no ***

In May we gave notice to suspend the data on our Telkom line - we subscribed with another provider (MWEB - ***0). In July I received a message that my account was suspend due to an arrears payment.<br> <br> When I contacted Telkom, they informed that that my 2mbps data was not suspended and is still active!<br> This means that I've been paying extra every month because Telkom did not amend my service as notice was given (17 May). The lady informed me that she will sms me y reference number and investigation will take 7 days. Till date they haven't contacted me, and I am still paying extra money. This 'no payments' is reflecting on my credit record!!<br> We are also relocating to another town 1 September. Telkom does not answer their phones in order for me to suspend my line in Heidelberg. This is unacceptable! I want a refund on my account and my line suspended.<br> <br>