Billing *****

Billing Department needs forensic investigation. Endless billing issues, forced to pay *****ulent amounts to close accounts to protect myself and then cancelled accounts being flagged as in arrears months after cancellation and arrears balance can’t be reconciled to any accounts!! Zero ways to contact customer care - hiding behind bots and WhatsApp chats. So many complaints about this from multiple people - when is Telkom going to be held accountable. How are Audit Firms not looking into this.