Billing

I have two contracts with telkom and for the past two months they have been debiting more than what I signed for, I called the client care four times and Iam not getting help Segopotšo and Sinenhlanhla placed me on hold for more than 15 minutes when I was seeking clarity about my billing on two contracts, as I am writing this review I am still on hold. The service from your call center agent is not professional. I was not given a reference number for my query.