Billing

<p>I am incredibly disappointed in the service provided by Telkom, I would never recommend it to anyone.</p> <p> </p> <p>Firstly I haven't been debited for my account ever since I took a contract in February. I called the call centre to rectify this in March and I was assured that the issue is resolved and it still hasn't been sorted. I even had to make a manual payment just to ensure that I get no penalties.</p> <p> </p> <p>Secondly I am being billed for a spending limit that I did not sign up for. In the first month I made the payment and pardoned Telkom for the limit and requested the call centre agent to cap my limit and I was assured that all has been sorted. I realize in my recent invoice that I am being billed R500 on data spending but I have not selected such a limit. It was not disclosed to me that there is a spending limit on my Mobile wifi and I was not even advised that I can select a limit amount. My understanding was that I am getting a package for R149 without any extra cost I never signed up for anything extra. I am not willing to pay for something I didn't ask for, my invoice must be adjusted accordingly.</p> <p> </p> <p>Thirdly I was given a contract for the mobile wifi deal. This is not in line with the requirements of CPA.</p> <p> </p> <p>To top it all off a call centre agent advised me that I cannot log a complaint with the call centre and she is unable to log a query on my behalf I must go to the store or the telkom website. I don't understand how a multimillion organization doesn't have an internal complaints process, this is utter nonsense.</p> <p> </p> <p>Someone needs to attend to my query as soon as possible. </p>