Billing
<p>Telkom has billed us R1700. We have been trying to sort this out since February with no luck . every time we were sent to call 10210 and then 10123 but nobody is sorting out our problem .</p> <p>to the 24th April i called again when I wanted to speak to supervisor the call was cut twice.</p> <p>My account was suspended due to this. I had to pay just for the account to be reinstated. I’m paying for Telkom’s mistake.</p>
Good day Duncan,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Duncan,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Still no feedback. Since February how pathetic can TELKOM still get. worst experience ever. not sense of pride or urgency. TELKOM is very arrogant you have grown too big for your shoes.
Latest ref no ********** 7
Prorates amount is R1700 . our new contract was supposed to start 23 February put the line was not working for about 10 to 14 days. I received a refund for that that automatically tells me that TELKOM agrees that it didn’t work. My bill showed an amount of R1700 prorated from Feb to march
The contract we had was a total amount R422 every month. Then we changed to a contract of R800 a month. If I had to pay a total amount for both it was going to be R1200. But I was billed R1700. How can a prorated amount be more than the monthly fee. Me account was suspended twice now cause of non-payment. TELKOM made a mistake now I’m paying for it.
Pathetic : arousing pity, especially through vulnerability or sadness.
Urgency : importance requiring swift action.
Arrogant : having or revealing an exaggerated sense of one's own importance or abilities.
Still no feedback. Since February how pathetic can TELKOM still get. worst experience ever. not sense of pride or urgency. TELKOM is very arrogant you have grown too big for your shoes.
Latest ref no ********** 7
Prorates amount is R1700 . our new contract was supposed to start 23 February put the line was not working for about 10 to 14 days. I received a refund for that that automatically tells me that TELKOM agrees that it didn’t work. My bill showed an amount of R1700 prorated from Feb to march
The contract we had was a total amount R422 every month. Then we changed to a contract of R800 a month. If I had to pay a total amount for both it was going to be R1200. But I was billed R1700. How can a prorated amount be more than the monthly fee. Me account was suspended twice now cause of non-payment. TELKOM made a mistake now I’m paying for it.
Pathetic : arousing pity, especially through vulnerability or sadness.
Urgency : importance requiring swift action.
Arrogant : having or revealing an exaggerated sense of one's own importance or abilities.