JB
Jaco B
1 reviews | Active since Jun 2011
18 Apr 2017, 09:17
Billing
<p>I received an invoice for R2992 this month from Telkom, when I phoned the billing department to ask what is going on they said I should phone another number but that number did not help at all. I asked to have a ads line activated at my house of with I waited a month for and then on the 1st of March the line was activated and I used my router to use the service...I then phoned to have my line moved as I moved to a different house in the area...still waiting(its been a nother month)...still no internet...but I receive a bill for almost R3000 and it should be +-R500 because thats the option I asked for the 10meg speed line</p> <p>I need this to be resolved as I did not ask for a contract I asked for a adsl line...PLUS when are you going to move my line to my new house?!?!?!?!</p>
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Telkom's replyOfficial
18 Apr 2017, 09:52Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
Kindly send us a private message with your ID number, account number and alternative contact information for our team to follow up and advise.
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply18 Apr 2017, 09:52
Official
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
Kindly send us a private message with your ID number, account number and alternative contact information for our team to follow up and advise.
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
JB
Jaco B's updateReviewer Update
10 May 2017, 09:29I received an sms now that is telling me that my account is in arrears with R1162...what are you idiots not getting?!?!?!?!?!...I used your service for one month at +-R500(this is the price on your website that I asked for...why do I have to pay R1162????
Someone came back to me on email about the R3000 debacle and said they will come back to me but she never came back to me??????!!!!!!
How do you dolts manage to breath??????
JB
Jaco B's update10 May 2017, 09:29
Reviewer Update
I received an sms now that is telling me that my account is in arrears with R1162...what are you idiots not getting?!?!?!?!?!...I used your service for one month at +-R500(this is the price on your website that I asked for...why do I have to pay R1162????
Someone came back to me on email about the R3000 debacle and said they will come back to me but she never came back to me??????!!!!!!
How do you dolts manage to breath??????