Billing

<p>I would actually appreciate it if someone senior at billing side to give me a call and explain to me why is your company going against the contract signed which clearly indicated that debit order date is on the end of each month and what is the R2000.00 that I am being billed for this month as I have contacted your call centre to enquire about my account on the 04th and to show how unprofessional your business is I waited for a good 4 minutes listening to your staff talking on the background instead of someone talking to me on the phone then the gentlemen made some sob excuse about the previous caller was put on hold but he hung up so he wasn’t aware I was on the line which is bull**** I work at a call centre I know how the call centre works and I doubt Telkom has a better working system than any other reputable company out there since you fail at providing good service to your clients, anyway the *********** staff member gave me an amount of R1735 as an outstanding amount on my account so can I get a breakdown of the R2000.00. I'm beyond ****ed with this account billing **** because irrespective of your debit not going through on my account sometimes I always make it a point to make a manual credit to Telkom’s account but nobody at Telkom bothers to update me and most and why have you guys decided you are going to debit my account whenever it suits you because I don’t remember my contract saying debit order date is for Telkom to decide, you have absolutely no right of doing that on my account you guys should be contacting me and confirming first before you can go do such I mean who gets paid their salary on the 13th of the month?</p>