1 reviews | Active since Dec 2016

13 Dec 2016, 16:34

Billing

<p>I will never in my life refer anybody to Telkom Mobile, they are absolutly useless.</p> <p>They debited my account twice in one month and still call me to tell me that I owe them money. They constantly send me emails telling me to make payment within 72 hours otherwise I will get a bad credit.</p> <p>I phone them every morning asking them if the payment (which was debited a month ago) shows on their system, and they have no good answer to give me.</p> <p> </p> <p>My Telkom account is now actually in advance but i am sitting with a phone contact that is suspended and bad credit on my name.</p> <p> </p> <p>I logged a case with them as well for them to credit me for the first debit order but nothing has happend yet and when I phone the answer always is they are investigating the matter mam. I am so fed-up with telkom and this is not the first time that this has happend.</p> <p> </p> <p>So Telkom please get a new accouting system and new employees in your accounts department because they do not know what the hell they are doing.</p>

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Replies (2)
Telkom
Telkom's reply13 Dec 2016, 22:48
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply19 Dec 2016, 09:36
Official

Good day Christelle,

Your query has been sent to our Collections team for further assistance.

The debit order for R698.55 has been allocated.

Your reference number is ***3.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,