Billing

<p>I have always, for about 4 years been on a TELKOM Do basic package. On the 14/06/16 someone phoned me and said that they could give me a faster line and modem and it would only cost me about R100 more per month. (Please go and listen to the recording). I pay R450 per month now. He send me an SMS and it said that they received my application, (I did not fill in an application I just spoke to someone, I didn’t sign anything). The SMS also said that they are awaiting the Telkom Technical team to get in contact with me within the next 7-21 days. I never heard or saw anything about it again and I just left it there. I still got my R450 account every month and paid it. Then suddenly, out of the blue, on the 6th of October ’16, my data was increased to 40 GIG and I got an account of R1 280. I have not given anybody permission to change my data or package. I don’t even use 10 GIG a month, why would I want 40 GIG??? I went into our Telkom branch and lodged a dispute, REF ********** 2 on the 18th of October ’16. I’ve never received a faster modem, I’m still using the one I received 4 years ago. It’s a ‘’Wireless N ADSL2+ 3G USB Router DSL 275OU’’ 300Mbps. Serial No MAC(S/N):ACF1D***6111. On the 4th of November I received a call from Yolisa, from Telkom. I had to explain everything to her. She promised to get my account sorted and downgrade my package. It's been downgraded and after several calls and promises to fix my account, I received this this morning...</p> <p><br />Dear Louisa van Niekerk, <br /> <br />Telkom Online Bill Alert : Please be advised that your account, ********** 75608, is now available for viewing and balance is R2959.24 as at 2016-12-09. Logon to http://www.telkom.co.za/eservices to view this account online. <br /> <br />Regards</p> <p> </p> <p>I'm still paying R460 per month, so my outstanding balance should be zero. This is just so ridiculous and I'm really sick of fighting. HELP, PLEASE!</p>