Billing

<p>Good day,</p> <p> </p> <p>Has there ever been a good experience with Telkom, all you read about is complaints and the poor services being provided.</p> <p> </p> <p>I app**** for an LTE contract at the Telkom Fourways store which also was a hassle, and eventually picked up the LTS device on the 29th of October. I was advised that i have full coverage in my area of up to 90Mbps . i got home and setup the device and noticed that i am not even picking up 3G and not even getting download speeds of 1mb. So on Monday morning the 31st of October i logged a call and was advised that a techinician will call and make appointment to come onsite which never happened and neither did i recieve any feedback. So i constantly had to call in for updates (all of my calls were recorded and logged for reference) and eventually got so fedup that i email the Fourways store manager who does not reply to any emails to advise that i want to cancel this contract as i am not receiving any service.</p> <p> </p> <p>I went into the store and filled out the cancellation forms (reference ********** 1) and submitted in store and returned the device and sim card. Today 1st December i see that my account was debited for services that i could not make use of which makes my blood boil. i contacted the call centre who advised that my case was closed but the contract is still running, what nonsense is this and how can a case be closed for a query that i submitted that has not been resolved. Case no: ********** 0.</p> <p> </p> <p>I am really very irate and ****ed off for the inconvenience you have caused me, i need my problem resolved ASAP and my account creditted. I want this escalated this to the highlest authorative level.</p> <p> </p>