Billing

<p>I called the call centre on the 6th October, to query the exorbitant amount on my statement , I became clear that Telkom unilaterally removed my cap/spend limit and increased it to R8000 without my consent.</p> <p> </p> <p>After calling numerous times I was eventually told on the 30th October that someone attempted to call me and subsequently closed the case.</p> <p> </p> <p>There were no notes on the case for the call centre agent to explain to me the nature and outcome of query.</p> <p> </p> <p>My service is currently suspended, I have paid R2000 just to get reinstatement</p> <p> </p> <p>I have written to hello peter three time and have been contacted by the social media team who have committed to ensuring that I will be contacted.</p> <p> </p> <p>To date I have not received a call.</p> <p>I called the call centre on the 6th October, to query the exorbitant amount on my statement , I became clear that Telkom unilaterally removed my cap/spend limit and increased it to R8000 without my consent.</p> <p> </p> <p>After calling numerous times I was eventually told on the 30th October that someone attempted to call me and subsequently closed the case.</p> <p> </p> <p>There were no notes on the case for the call centre agent to explain to me the nature and outcome of query.</p> <p> </p> <p>My service is currently suspended, I have paid R2000 just to get reinstatement</p> <p> </p> <p>I have written to hello peter three time and have been contacted by the social media team who have committed to ensuring that I will be contacted.</p> <p> </p> <p>To date I have not received a call.</p> <p> </p>