Billing

<p>Dear Sir / Madam,</p> <p> </p> <p>I, Liana Joubert, account number: ********** 11 currently have a Telkom contract, where I purchased 1 x Smart Internet 500MB + Huawei E3531 on contract over 24 months in monthly payments of R199.00. To my surprise when I received my billing statement for the period 01 July – 31 July 2016, my billing account was R 336.00 and not R199.00 as expected. </p> <p> </p> <p>When I contacted Telkom to query the extra charge, they advised me that I app**** for a top up of bundles. I informed the agent that never have I ever app**** for additional bundles and therefore would like to receive the recording of that conversation, so that I can determine the voice of the person who requested the extra bundles. </p> <p> </p> <p>I was then informed that I need to apply at court for a court order to be granted in order to have the recording released to me. Why must I go to such extremes to have a recording released, when the recording is there for consumer protection and the account is in my name? </p> <p> </p> <p> </p>