KM
Katlego M

1 reviews | Active since Jun 2016

09 Jun 2016, 14:00

Billing

<p>I've been on so many calls with different Telkom agents who are very rude and clueless. I signed up for an uncapped adsl package for R579. As far as i understand pro-rata, you pay for the days left before your full month billing date. In my case if we working on 30days calender month with my premium being R579 that means im actually paying Telkom R19.30 per day. I took this package on the 22nd of March and already paid +-R1600 but telkom says i still owe them over R1800 and we not even 3 full months with their service. How does this happen?</p>

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Replies (1)
Telkom
Telkom's reply09 Jun 2016, 14:16
Official

Hi kmadiba101010

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team

Best regards,