KF
Khanyisa F
1 reviews | Active since Jul 2011
15 Jan 2016, 13:55
Billing
As I finished my contract with Telkom in October 2015, I was advised that I'll only pay R99 for 1G data and 100 minutes. instead they keep on billing me for the data of which I never requested and after several contacts with them still they keep on deducting huge amounts of R833.69, R467.19, R548.75, besides the R99 that I pay them every month. this is so disturbing and unprofessional to just budge in my bank account any day of the month. I have a list of reference numbers (26 & 30 Nov ***6, 15 Dec ***6, 6 Jan ***0 & 12 Jan) as a promise to resolve this but nothing has happened till to date. I've sent the cancellation but no response, so what more can I do now.
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Replies (1)Telkom's replyOfficial
15 Jan 2016, 20:44Hello khanyonyo,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM173097
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM173097
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply15 Jan 2016, 20:44
Official
Hello khanyonyo,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM173097
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM173097
Regards
Luleka
Telkom Social Media Team
Best regards,
