Billing

I WASN'T DEBITED FOR MY CONTRACT WITH TELKOM CAUSE AT THE TIME MY SALARY DID NOT REFLECT AS YET HOWEVER WHEN IT DID I WAS NOT DEBITED INTO MY ACCOUNT 4DAYS LATER I WASN'T DEBITED FOR MY ACCOUNT I CALL IM A LADY TOLD ME TO MAKE A PAYMENT EFT I DID THAT AND 5DAYS LATER THEY DEBITED MY ACCOUNT I DID INFACT CALL IN I GAVE MY PROOF OF PAYMENT AND HAVEN'T RECEIVED ANY FEEDBACK IM EMAILING THE PERSON THROUGHOUT MY SAYS NO RESPONSE NO REFERENCE NUMBER OR FEEDBACK MY THING IS WHY DID THE FIRST PERSON NOT TELL ME TO HANG IN THEY WILL DEBIT MY ACCOUNT INSTEAD THEY MAKE ME DO A MANUAL PAYMENT AND STILL DEBIT ME AND YET TELL ME THE PAYMENT DOESN'T REFLECT THAT I'VE MADE HOWEVER I SEND A PROOF OF PAYMENT