BILLING

I decided to cancel my contract due to over charges.They acknowledged my request back in 2021.I was expected to pay R500 due to bridge of contract which was aware off.I called their call center (2022/04/27)to request for banking details and reference for payment.Information was provided but only to find out was provided with an incorrect reference number..Then query was escalated to their NUDEBT MANAGEMENT department calling and harrasing me via email stating that I am suppose to pay R1340 or I'll be taken to credit bureau.And on every email received would attach my POP for 2022.Funny enough that money wasn't found on their records.I went to Westgate branch to submit that 2022 POP for refund (2023/01/27)until date theres no feedback from "billing department " so to avoid the bad record at(credit bureau)paid that R1340 (2023/01/27).Payment wasn't acknowledged.Until I called 2023/02/06 was advised have a refund due of R840 and requested my FICA documents to payback until date not received.And now my R500 paid 2022 still haven't received Feedback until date.TELKOM HAS THE WORST CUSTOMER SERVICE