Billing

I opened a new cellphone contract in August via online application and a consultant called me to verify my details and everything went well. To my surprise in September I receive an invoice from Telkom that they tried to debit my account but my account number is none existent, I called the customer care 3 times last month to resolve the issue and I found out that their consultant put incorrect account number to debit and now Telkom is charging me interest for a bounced debit which is entirely not my fault. Again this month I received late payment interest fee which I don’t know where it’s coming from because I tried to resolve the issue with them. I shouldn’t be paying these charges because it’s the incompetence of their consultants. I’m really disappointed on this level of service, I have been with Telkom for a while now and never experienced such level of incompetence. Please resolve this and remove those charges on my account, thank you.