Billing

When i did the application for telkom they didn't mention anything about a R700 deposit. We waited for feeback with a unexplained message saying we need to pay the deposit BEFORE they do the credit check..Really.? We paid it. I got a statement for july with 2 amounts , by " to be deducted " and "amount due" there is 1 amount .. but when the debit order went off.. they deducted the other amount.. the amount i didn't budget for since it says clearly on the statement 3 times what they will be deducting. Basically the fault is on Telkoms side and its a problem for me since i didn't expect it.. im short on everything. My point is the amount given on paper and what was taken is not correct.. i dont want a new statement.. i want my money Basically they deducted R700 again.. this doesn't work. For a new client that didn't want to use telkom but gave it a chance im basically regretting my decision. Whenever i speak to a consultant they keep saying "they should have" but nobody does because nobody does their job correctly

I trust the above will be sorted