VR
Vernie R
1 reviews | Active since Jan 2018
31 Jul 2018, 05:29
Billing
We upgraded our fixed line to fibre. Package of 599 a month. On the 23rd February we had the fibre line installed and a new number given to us. We cancelled the line on the same day telephonically. Telkom never gives you a reference number when you complain. We are always advised to use the telephone number as reference. On the 18th July we had our line suspended. We approached the COO of telkom and still no joy. Telkom service is disgusting. We are been handed over for a line we dont have. Is that not *****ing.
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Replies (2)
Telkom's replyOfficial
31 Jul 2018, 14:05Hi Vernier
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply31 Jul 2018, 14:05
Official
Hi Vernier
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
VR
Vernie R's updateReviewer Update
12 Aug 2018, 15:27Good day luleka,
Ref is:AI **********
Kindly note that your billing department has not adjusted our account. If anything it now shows that we owe R2034.00. After my complaint on hellopeter i received a call from you billing department stating that our account will be adjusted and we will be credited. To make matters worse, they now charging us a reconnection fee and notification fee.
If this complaint is not resolved urgently i will have no choice to take a legal route and post on social media again of my bad experience with telkom. Please note that they did connect our line but our bill is not rectified.
VR
Vernie R's update12 Aug 2018, 15:27
Reviewer Update
Good day luleka,
Ref is:AI **********
Kindly note that your billing department has not adjusted our account. If anything it now shows that we owe R2034.00. After my complaint on hellopeter i received a call from you billing department stating that our account will be adjusted and we will be credited. To make matters worse, they now charging us a reconnection fee and notification fee.
If this complaint is not resolved urgently i will have no choice to take a legal route and post on social media again of my bad experience with telkom. Please note that they did connect our line but our bill is not rectified.