Billing

As usual, Telkom's after customer service support is the worst from all other networks,

My aunt, D. Appana amended her account details at a Telkom store but no change was done on the system. Resulting her account to be in arrears as the debit order didn't go off since she notified Telkom of the change in bank details. Even after going back to the store to rectify the issue, she received a letter from the attorney. There is also a R200 interest charged which is not fair. If Telkom admin staff didn't do what they supposed to do, then why must the customer be inconvenienced to take time off work to sort out the matter, get R200 interest charged & receive a legal letter!!!!!

I have sent an email to Erica Potgieter on 14th June but to no avail.