JW
Johan W
1 reviews | Active since Apr 2011
06 Dec 2017, 09:12
Billing
On 24 March 2017 I informed the service provider that they should not debit my account, as I was moving to another bank, and I would be paying via EFT. they did debit my account however on 26 March 2017, but unsuccessfully so, and also penalized me with R 200.00 for the unsuccessful transaction. I have not had use of the services I am being charged for since, as I refuse to pay the R 200.00. I have been contesting their R 200.00 penalty, as I notified Telkom beforehand that they should NOT debit my account and that I would be paying via EFT, which I have been doing.
I have also made use of their "chat" lines, and explained everything, to no avail.
According to this month's invoice, I owe R 1,261.88, and this simply cannot be. It is impossible, as I have not used their services due to the fact that THEY DID NOT PROVIDE ANY SERVICES and I have been paying without fail, every month. I am growing weary of this nonsense, as I have been a loyal customer of Telkom Mobile for many years, and I expected to be treated better than this.
I have been paying the agreed amount every month, and now I see I am also being charged for a contract which was discontinued in April 2016 already.
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
18 Dec 2017, 14:12Hello Tian1408
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply18 Dec 2017, 14:12
Official
Hello Tian1408
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
JW
Johan W's updateReviewer Update
04 Jan 2018, 10:51Dear Noleen.
Thank you for your message, however, I also noticed today that I am being billed for a contract which I had cancelled via e mail, on 04 May 2016, by completing and sending your "Consumer Request for Contract and Service Cancellation" documents.
JW
Johan W's update04 Jan 2018, 10:51
Reviewer Update
Dear Noleen.
Thank you for your message, however, I also noticed today that I am being billed for a contract which I had cancelled via e mail, on 04 May 2016, by completing and sending your "Consumer Request for Contract and Service Cancellation" documents.
JW
Johan W's updateReviewer Update
19 Dec 2018, 10:57Good day
I am now receiving threatening e mails from "P&P Attorneys" regarding the below mentioned issue, which you still have not been resolved, for the amount of R 2,710.99.
This amount is impossible to have accumulated, as I have paid the R 189.00 subscription fee every month until recently, when I seized payment, as I did not have use of the account, after my NUMEROUS attempts to resolve the issue.
I still have ALL e mail correspondence, from the day I advised Telkom that you should NOT debit my account (24 March 2017), because I'd be paying manually that month, and I have been doing so since then, every month.
I also have ALL e mail correspondence where I explained the situation, where Telkom advised that they are investigating the matter, and never contacted me again afterwards.
I also have ALL the e mails where Bianca Delo acknowledged cancellation of Telkom phone no ********** on 01 April 2016 already, and again as per below, which means I DO NOT HAVE TWO ACCOUNTS WITH TELKOM!
JW
Johan W's update19 Dec 2018, 10:57
Reviewer Update
Good day
I am now receiving threatening e mails from "P&P Attorneys" regarding the below mentioned issue, which you still have not been resolved, for the amount of R 2,710.99.
This amount is impossible to have accumulated, as I have paid the R 189.00 subscription fee every month until recently, when I seized payment, as I did not have use of the account, after my NUMEROUS attempts to resolve the issue.
I still have ALL e mail correspondence, from the day I advised Telkom that you should NOT debit my account (24 March 2017), because I'd be paying manually that month, and I have been doing so since then, every month.
I also have ALL e mail correspondence where I explained the situation, where Telkom advised that they are investigating the matter, and never contacted me again afterwards.
I also have ALL the e mails where Bianca Delo acknowledged cancellation of Telkom phone no ********** on 01 April 2016 already, and again as per below, which means I DO NOT HAVE TWO ACCOUNTS WITH TELKOM!
JW
Johan W's updateReviewer Update
19 Dec 2018, 10:58Apologies, I am receiving sms', not e mails
JW
Johan W's update19 Dec 2018, 10:58
Reviewer Update
Apologies, I am receiving sms', not e mails
JW
Johan W's updateReviewer Update
09 Jan 2019, 12:20Good day
I have now received an sms stating that an application to attach payments from my salary will be submitted, should I not pay by 15:00 today.
I am being bul**** by P&P Attorneys to pay for something which does not exist, and I will now most certainly have to do something about this.
Please advise urgently, as I have once again sent an e mail to Telkom and the attorneys
JW
Johan W's update09 Jan 2019, 12:20
Reviewer Update
Good day
I have now received an sms stating that an application to attach payments from my salary will be submitted, should I not pay by 15:00 today.
I am being bul**** by P&P Attorneys to pay for something which does not exist, and I will now most certainly have to do something about this.
Please advise urgently, as I have once again sent an e mail to Telkom and the attorneys
JW
Johan W's updateReviewer Update
22 Jan 2019, 09:56I just received an sms from P&P Attorneys: WASSENAAR Johan Summons has been issued and will be served on you. Please note that payment will interrupt service. Tel ********** P&P Attorneys. Can anyone please do something about this, as this is wrong. I do not have two accounts with Telkom, and the one that I do have, I have not had use of since 2017 when Telkom disregarded my instruction not to deduct money, and I have paid manually. I acnnot pay for an account that does not exist.
JW
Johan W's update22 Jan 2019, 09:56
Reviewer Update
I just received an sms from P&P Attorneys: WASSENAAR Johan Summons has been issued and will be served on you. Please note that payment will interrupt service. Tel ********** P&P Attorneys. Can anyone please do something about this, as this is wrong. I do not have two accounts with Telkom, and the one that I do have, I have not had use of since 2017 when Telkom disregarded my instruction not to deduct money, and I have paid manually. I acnnot pay for an account that does not exist.