Billing
Telkom have been charging me R500 on top of the R150 that I agreed to. I pointed this out to them both on email and by calling them more than twice. I went to their store and was told “there’s nothing we can do, you have to call the telkom mobile” I did that and I could not believe the service I received. Cancellation and billing department pointing me to each other and no one being able to give me an answer or atleast refund me. I was told that from this (November 2017) month on I would be billed THE AMOUNT I AGREED TO and also given 5gb worth of data (for free)for the next 12 months . I Telkom has now deducted R650 from my account. This is really pathetic.
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Telkom's replyOfficial
05 Nov 2017, 09:03Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply05 Nov 2017, 09:03
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,