1 reviews | Active since Jul 2009
Billing
I took a contract on 22 Sept on a Note 8. I was not billed end of that month. Now I got a message that my current bill is close to R2000. Upon enquiry, I'm told it includes bill from Sept 22. I told them that why is the amount not pro rated? They don't pro rate a device. Even if I took it on 29 Sept, I would still pay the full monthly amount. Is it the way you do your business? That's ********* given this was not even explained to me when contract was signed. I'm taking this up with all relevant authorities. I need my billing to be reversed n charged properly. An account becomes due 45 days after transaction.
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day Herbet,
Kindly be advised in the first month of the contract you only receive allowances from the date of activation, meaning you are only charged and debited for these in the second month.
Calculation is (Monthly fee/ number of the days in that month)* (number of days from date of activation) + full device fee for both months.
Note, your device fee is not pro- rated and you will pay for it twice in the second month. Your first debit will include the pro rata charges, subscription fee for the second month, device fee for both the months and any spend limit usages. You do not pay for the device in the last month of the contract if you decide to terminate your contract.
Regards
Tsebo
Telkom Social Media Team
Best regards,
Good day Herbet,
Kindly be advised in the first month of the contract you only receive allowances from the date of activation, meaning you are only charged and debited for these in the second month.
Calculation is (Monthly fee/ number of the days in that month)* (number of days from date of activation) + full device fee for both months.
Note, your device fee is not pro- rated and you will pay for it twice in the second month. Your first debit will include the pro rata charges, subscription fee for the second month, device fee for both the months and any spend limit usages. You do not pay for the device in the last month of the contract if you decide to terminate your contract.
Regards
Tsebo
Telkom Social Media Team
Best regards,