Billing

BILLING ISSUE: My sister has an issue with Telkom.My sister has a contract with TELKOM and recieved a bill for R488.94.Two weeks before the debit order date ,she changed her bank details due to bank charges being to much and informed telkom of this as well as new bank details.She has spoken to Lindiwe Duma on phone recording (which i have) where Lindiwe told her there will be no rejection fee and that she needs to make a cash deposit ,which was done,i have the proof.Then 2 days later she recieved a statement stating she owes R488.When she phoned in again she spoke to Gugulethu Mbata and this lady very rude told her she must pay the rejection fee otherwise the phone line will be cut.Then 1 day later she again spoke to Nqobile because Lindiwe did not want to take her call,due to my sister complaining.Nqobile told her the same story and when my sister said this is not what Lindiwe said and she will take the matter further,Ngobile said:Do what you have to do ,make a complaint.She gave me a email that doesnt work which.I have the phone calls which was recorded on our telephone system,that there will be no rejection fee.If not resolved we will take matter further starting by complaining at ICASA.Lets first try and resolve this issue here amicabbly.I await your urgent response and feedback