Billing

Disgust is an understatement for the absolute pathetic, lousy service Telkom provides to its customers.

My payments are due to go out every month on the 5th. In saying this, on the 5th of August 2017, my money was not taken out.

After making a call to Telkom, I was told my account would be debited on 5 September 2017 and writing this at 22:31, nothing was taken out yet.

When my account wasn't debited last month, they then deicded it was okay to charge me a rejection fee of R200. Note as well that my debit date was never always on the 5th so this was a recent change. What you guys are then doing is throwing in my face that's in my terms and conditions under clause 11.0 . How is this helping me cause when I called to change it, is your agent not supposed to outline those terms and conditions again being that it's a vital piece of information that affects me financially and yes emotionally too as I need to now stress as to when my payment should come out.

What really annoys me as well is the fact that my account has been handed over after ONE payment was missed? When was this ever told to me? My credit rating will be affected which no one can undo cause literally no one is explaining things to me and leaving me in the dark.

Every month for as long as I can remember, Telkom has NEVER debited me the amount you said you would. Saying this, my account should be debited with R1187,50 on 5 September 2017 and I know half will be taken AGAIN.

If this cannot be resolved, I will seek to go higher and maybe social media won't do the trick, maybe you'd like a genuine write up in the newspaper on how you conning people with their money.

I want this complaint taken seriously and I WANT compensation for putting me through hell and chasing after you to take MY money.