Billing

I am not happy with how Telkom is treating me with regards to billing. They have charged me a rejection fee, that I am aware off, twice. I came to Telkom Vaal Mall, and the lady who assisted me, told me she has put in my details for their billing department to contact me. Today, I'm here again because thier billing department didn't contact me, the guy assisting tell me there is a rejection fee on my acc. I tell me, I am aware of that, and that was recertified the previous month.

They can't expalin to me why I an charged rejection fee twice. I am not happy at all. As I write this, I'm waiting for their billing department to call me again today.