Billing

My contract with telkom has not even reached 6 months and i must say I'm really disappointed by their service. My account is debited monthly on the 30th, but in september no debit was made and i got debited on the 15th and 16th of October. Even though my account is up to date and over charged, telkom suspended my line and to my suprise i was told that my account was overdue by a call centre agent who seem to know nothing of what happened. When i approached their Eastgate branch with bank statement reflecting payments i was told to wait 7 days until the payment reflect on their side. Now my business has to suffer because of telkom's mistake. I have noticed that i'm not the only person who is experiencing this, lot of people are complaining about your billing system and your call centre agents. Please put your systems in place before you loose more customers. Now tell me, when will my line be reconnected and when i'm i going to get the MONEY you over charged BACK????<br> <br> <br>