BILLING

TELKOM MOBILE IS A ****TY SERVICE PROVIDER!!! They suspended my line even though a payment was made, a WEEK IN ADVANCE! One call center agent told me to send through my proof of payment and i did just that, her name was Gugu Hlatshwayo. Yet my line was not reinstated within the time that she had stipulated. I call the call center again after receiving an sms telling me that Telkom will take legal action against me for an overdue account. They now tell me that they do not accept proof of payment, HOW MUST I PROVE THAT I PAID IF THEY DO NOT ACCEPT PROOF OF PAYMENT???!!! TELKOM IS VERY QUICK TO TAKE THEIR MONTHLY DEBIT ORDERS BUT THEY ARE EVEN SLOWER WHEN IT COMES TO ASSISTING CUSTOMERS!!! THIS IS THE SECOND TIME THIS IS HAPPENING TO ME AND THEY ARE VERY UNAPOLOGETIC!!! THEIR CALL CENTER AGENTS DO NOT EVEN KNOW HOW TO DO THEIR JOBS!! I HAVE HAD ENOUGH OF TELKOM AND THEIR ******** THAT THEY CALL SERVICE. IT IS REVOLTING HOW THEY TREAT CUSTOMERS! THEY NEED TO REVISE THE SYSTEMS THAT THEY HAVE IN PLACE! I WOULDN'T ADVISE ANYONE TO TAKE A CELLPHONE CONTRACT WITH TELKOM! THEY ARE THE ABSOLUTE WORST!!!!!!