Billing

I contacted Telkom on the 28th of March to find ways to make an arrangement for my account, I was assisted and informed that I need to make a part payment in order for an arrangement to be made, I was told I need to pay R716 then contact Telkom for the arrangement. Monday the 30th of March I made a payment of R720 using my easy pay reference. Tuesday the 31st of March I call in wanting to check if the funds had cleared and unfortunately they hadn't cleared yet and I was told it takes 24-48 hrs. On the 1st of April I went to a Telkom store nearby to check if the funds are 9n yet and they had cleared so I asked the shop assist to help me make a call as my simcard is blocked l, he checks that indeed no outgoing calls can be made from my number then calls Telkom on his device and give the phone to me, I waited a good 30 minutes with not response, I then had to leave because I had other commitments to attend to. Later the same day I had to buy a new Telkom simcard so that I can call seeing that my sim was blocked, when I finally went through I was informed that Telkom was offline the whole day. I called on Thursday again the 2nd of April and I was assisted with the arrangement and the agent told me that my next collection date I will be paying R323. Today 4th of April i call in wanting to find out when will my number and service be back as I have made an arrangement only to be told by Noluncedo that there is no arrangement showing on my profile and I was not informed properly about how it works, she then told me that after the payment I was suppose to wait 7 working days to the I can make an arrangement and now it won't be possible for me because a new invoice is being generated for my account so the likelihood of my arrangement being made is as good as not possible.

How am I going to be assisted because I have been making the calls but everytime I call its different information that I'm receiving which is delaying me, next thing I know my account will be handed over as though I am not taking accountability for it. Its the lack of proper information from Telkom that is delaying me.