Billed Without Notice & Unfair Charges Added Without Consent

I am extremely disappointed with how Telkom has handled my account. They failed to bill me correctly for device rental over multiple months, then suddenly attempted to collect the charges all at once — without notifying me or requesting my consent.

To make matters worse, they added a "rejection fee" due to a failed debit (which I was never informed about), even though I made a full manual payment shortly after. At no point did I receive any formal communication about missed charges, billing adjustments, or pending debits.

When I raised this with Telkom, the responses were dismissive and failed to acknowledge their billing error or the lack of proper communication. Only after repeated contact did they escalate the issue to a manager.

This is not how a responsible service provider should treat paying customers. I have since escalated the matter to the Consumer Goods and Services Ombud (CGSO) and will continue to pursue the complaint until it is resolved fairly.

Customers deserve accurate billing, clear communication, and the right to approve any changes before money is deducted. Telkom has failed on all fronts.