KO
Kershlin O

1 reviews | Active since Oct 2015

08 Oct 2015, 19:24

Billed with Attorney fees

My account was transferred from my personal capacity to a Trust which has debit order authorisation. I contacted Telkom call centre twice when I received an sms stating I have an outstanding balance, after calling the contact centre, I was told I have no outstanding amount and to ignore the sms. Telkom also took a deposit a R 700 from me on transfer of ownership. I was not aware and neither I was told at the Telkom branch there was an outstanding amount on my account that I was required to settle, I also did not receive any bill by post to reflect such outstanding bill. I now receive a bill from Theron en Vennote with fees of R 137.92 added to an outstanding amount R335.01 via email after responding to a new sms, and I was not notified by post by Telkom. This is ****************...

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Replies (1)
Telkom
Telkom's reply08 Oct 2015, 20:48
Official
Hello odayank,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM154389.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media