Billed while there was no service

<p> Asked Telkom to instal WIFI in March 2016 and it was installed but not working for the whole month of March but got a bill of R2900 for that. I logged multiple complaints, queries to address the billing and the last one was today reference number: 483117 and ***0. These are the just the two of the many given after escalating the matter. The services were suspended as I did n't pay the required amount, which I followed process by logging a query. The suspension led to financial loss of over R3000 as I was wifi was offine duriing the period of hte suspension. No one has called me or emailed to address the matter or give me feedback and the silence is unprofessional. I tried going to two of the branches in Westgate Mall and Clearwater and was told they don't deal with WIFIs and should just call 10210 and get a reference number which I did for the past 4 months. I ended up paying to get the services back as I could n't let financial loss to increase. I am currently sitting at a credit of over R3000 and not sure why. I have a debit order to avoid non-payments and not sure why this is happening. I need the services charged for March 2016 refunded and copies of all telephone recordings I am taking this to my lawyer. This is a serious matter that Telkom decided to ignore and I am taking legal action.</p>