wS
wick S
1 reviews | Active since May 2013
10 Mar 2015, 14:01
Billed twice for same service
***<br> First it's impossible to contact Telkom online as none of the online forms worked.<br> Second, i gave up over the phone after waiting 45min.<br> <br> Someone from Telkom contacted me to resolve my internet issue, told me about 10mps and 50gig promotion.<br> Another person called a month later to upsell again and find out if I received my goods...Goods? Nothing happened.<br> <br> However what did happen is me receiving a bill for almost R400 more than normal and I don't even have a phone connected of which the same service has been billed twice.<br> <br> I paid cash for my previous internet gear and have received nothing more from Telkom except a bill over a thousand rand.<br> <br>
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Replies (1)Telkom's replyOfficial
10 Mar 2015, 14:29Hello wicktory,
Thank you for making contact with us.
Please note , your query has been escalated to our Billing Team for further assistance and feedback will follow.
Apologies for any inconvenience caused.
Ref SM95219.
Regards,
Didi Guma
Telkom Social Media Team
hp@telkom .co.za
Thank you for making contact with us.
Please note , your query has been escalated to our Billing Team for further assistance and feedback will follow.
Apologies for any inconvenience caused.
Ref SM95219.
Regards,
Didi Guma
Telkom Social Media Team
hp@telkom .co.za
Telkom's reply10 Mar 2015, 14:29
Official
Hello wicktory,
Thank you for making contact with us.
Please note , your query has been escalated to our Billing Team for further assistance and feedback will follow.
Apologies for any inconvenience caused.
Ref SM95219.
Regards,
Didi Guma
Telkom Social Media Team
hp@telkom .co.za
Thank you for making contact with us.
Please note , your query has been escalated to our Billing Team for further assistance and feedback will follow.
Apologies for any inconvenience caused.
Ref SM95219.
Regards,
Didi Guma
Telkom Social Media Team
hp@telkom .co.za
