Billed twice for months!!!

Telkom has been overcharging me for months and now my services are cancelled due to my account being overdue. I opened an adsl account, which took 4 months to get processed. Before installation, I started getting charged. Once installed, my invoices reflected 2 TIN numbers, effectively charging me twice for the same product. I also order a special, R800pm all inclusive package but my charges have always been R1,900 or more per month. I’ve queried this for months with no resolution. Very frustrating to be given such poor service. Please resolve my account asap. If not resolved within a reasonable time, just cancel this account as I’m not receiving any data service anyway!!!

I’ve spoken to many call center team leaders about this matter and the call backs promised never ever happen, and escalation to other departments are always the excuse!!!