Billed twice for a new contract handset ordered in December and still not received the hanset - Order: #16665

<p>Hi,</p> <p> </p> <p>I have run out of patience with Telkom and their seemingly useless customer service and non stop holding on phones to their sales department with NO ANSWER what so ever and no answer / resolution to my query and billing my account twice aleady for the month of December 2016 when the 24month contact handset was ordered ( Telkom Order: #16665 ) and I have still not received the handset and NO ONE at Telkom can confirm the status of my order.</p> <p> </p> <p>Why have I been debited twice in December and I have still not recieved the contract handset nor any related service from Telkom?<br /><br />I have escelated 3 times already to a line manager and I have been told was "an internal email will be send with an expected 48 hour turnaround" - it has been 6 full work days since that last internal escelation and still no feedback?<br /><br />Why oh why am I expected to hold on for 40 minutes at a time and no one assist.. <br /><br />I regret doing business with Telkom; Whomever might read this please refrain from using Telkom as a provider; I can strongly recommend many other providers which I have been very happy with.<br /><br />Always a struggle with Telkom. </p>