Billed twice a month,

On the 11 September 2015 I logged a call *** to report about being charged twice every month , the call centre agent said she would attend to it and advised that she can see I had 2 accounts and one was incorrect and will be cancelled. On the 22/09/2015 I received an sms that my service will be interrupted, I immediately phoned and I have been taken from one person to another with no reference to my query, I phone daily to get updates and I get told stories. the call centre agents are unprofessional and are of no help. Today 28/09/2015 I spoke to the Manager Tumelo Madisha who promised to speak to Shaun Smith to unblock my line and give me feed back at 15h00, its past that time I had to call and get no joy. the call center agent instead referred me to this number *** and they don't have any record of me. Can you kindy unblock my service I don't owe you, the fault is with your billing who created two profiles.