BILLED TWICE!

So much for a chat to us! Since I have been trying to contact Telkom regarding updating my bank details to no avail, I even went to a Telkom store in Menlyn and they updated my bank details. I asked the lady that was assisting me if I can pay in the store because the bank said the payment failed but she was adamant the payment went through and she could see it on her system. I kept checking with my bank if any payment went through thereafter but it still said the payment was unsuccessful. I therefore made an effort to contact Telkom through their chat line and Mtheki responded. I asked if the payment reflected on her side and she confirmed that the payment did not go through. I therefore asked if there was a way I could pay it and she provided the bank details. I went on to pay the outstanding amount of R375.93 by EFT on the 22 June 2018 and guess what, Telkom went and debited my account for the same amount on the 23 June 2018. Can you believe it? After this Mtheki confirmed that I would need to make the payment myself. Ever since, once again I am struggling to get hold of Telkom. Please reverse the debited amount because I had already made an EFT payment.