BILLED SERVICE I NEVER HAD

Ref: Billed Service I Never Had - B***2

Good day, Telkom Team,

I received a text message this morning stating that I owe Telkom R997. However, I am surprised as I do not have any active services with your company. I kindly request that you investigate and cancel this incorrect billing, as I do not owe any amount to Telkom.

Despite numerous attempts to call, I have been unable to receive assistance due to the automated communication system. I urge you to clear my name of this incorrect debt before the end of the business day. If this issue is not resolved, I will be forced to escalate the matter further.