Billed R800 p/m for inactive Fibre Line

I am being billed approximately R800 per month for a upgraded Fiber Internet connection the last two months. However the Internet connection is inactive. After numerous calls to different support staff I am still unable to use my new Fiber connection. <br> <br> They purely just pass the bug as they seems to be *********** and not trained well enough to deal with resolving my Fiber connectivity issue. I do not know what to do next as I am paying for a service the last two months which is not active. Does someone know how frustrating and ripped of I feel? Can someone competent at Telkom assist me or simply pay me back the money. I am clueless what to do next and what other options I have.<br> <br> Please all I want is my issue to be resolved !!!!!