Billed +R7000pm for NO SERVICE, NO FEEDBACK, NO HELP

<p>Telkom</p> <p> </p> <p>Due to the complete lack of action or feedback from telkom, and Mr Sihle Ndaba in patricular, we have had no working telephone lines and incorrectly installed ADSL lines for more than a month now. We pay in excess of R7000 per month (SEVEN THOUSAND RANDS PER MONTH) FOR SERVICE WE DONT HAVE AND BUSINESS WE LOSE EVERY SINGLE DAY.</p> <p> </p> <p>After making it politely clear (please see copied text from previously sent email below) that we cannot afford to keep paying these thousands untill have the service we're paying for, the Managing Director once again received a message from Telkom this morning, threatening to suspend our services if we don't cough up another R 5 000.</p> <p> </p> <p>There has also been NO effort to revert back after installing the ADSL line incorrectly. </p> <p> </p> <p>We have no where else to go but ****o Peter since the Call Centre and Mr Sihle Ndaba delivers NOTHING.</p> <p> </p> <p>Email sent on 27 April 2016 to Mr Sihle Ndaba </p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">" I refer to the attached statement and previous communication between Celcius and Telkom and would like to highlight the following three pressing matters: </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></strong></p> <p cl***="MsoNormal"><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">UPGRADED/ADDITIONAL ADSL LINE</span></strong></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">Thank you to all who ***isted in ***uring the matter was previously addressed in a timeous manner on the 3rd of March 2016. </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">Celcius requested an upgrade to the existing ADSL line ***), but from what we understand, a new ADSL line ***) was instead connected with subsequent installation and other charges to Celcius’ account. Please confirm the purpose/necessity of the new additional line – if any – or whether it was erroneously installed instead of the existing line being upgraded. Should the latter be the case, please confirm when Telkom will be able to correct the matter. From our understanding, this will be either by disconnecting the old, slower ADSL line or by upgrading it and subsequently disconnecting the new ADSL line, and in either case, reversing the relevant charges incurred to the account. </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">Ideally, we need one cost-effective, high-speed ADSL line. Please advise on the best solution Telkom can offer the business in this regard.</span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></strong></p> <p cl***="MsoNormal"><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">CROSSED/FAULTY LINES</span></strong></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">The following 6 lines are connected with subsequent charges being incurred to the account. Since late March 2016, the lines have been faulty/crossed: </span></p> <p cl***="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l1 level1 lfo1;"><!-- [if !supportLists]--><span style="font-size: 9.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]--><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">*** – Working </span></p> <p cl***="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l1 level1 lfo1;"><!-- [if !supportLists]--><span style="font-size: 9.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]--><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif'; color: red;">*** – Crossed with *** (South Port Industries – 80 Ilana St, Germiston, 1401)</span></strong></p> <p cl***="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l1 level1 lfo1;"><!-- [if !supportLists]--><span style="font-size: 9.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]--><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">*** – Working </span></p> <p cl***="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l1 level1 lfo1;"><!-- [if !supportLists]--><span style="font-size: 9.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]--><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif'; color: red;">*** – “The subscriber number is currently busy”</span></strong></p> <p cl***="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l1 level1 lfo1;"><!-- [if !supportLists]--><span style="font-size: 9.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]--><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif'; color: red;">*** – Crossed with *** (South Port Industries – 80 Ilana St, Germiston, 1401)</span></strong></p> <p cl***="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l1 level1 lfo1;"><!-- [if !supportLists]--><span style="font-size: 9.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]--><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">*** – Working </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">Outgoing calls from the office are going through the crossed line – *** – that belongs to South Port Industries. </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">Despite numerous calls being logged, emails being sent and technicians having been sent out to address the faulty lines throughout April 2016, the matter is yet to be resolved by Telkom. Aside from the inconvenience and business hours being spent by both Celcius and South Port trying to accommodate and resolve the matter, call facilities that are not available to us are charged to the account which we are forced to pay unless we are willing to have our communication facilities entirely disconnected by Telkom. </span></strong></p> <p cl***="MsoNormal"><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></strong></p> <p cl***="MsoNormal"><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">In light of the above, Celcius regrets that payment of the account will be upheld without tolerance for late payment interest or charges to the account until the complete resolution of this matter by Telkom. </span></strong></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><strong><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">CANCELLATION OF LINES</span></strong></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">The following lines are redundant and Celsius would like for them to be cancelled/disconnected as soon as possible to avoid incurring further unnecessary charges:</span></p> <p cl***="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l0 level1 lfo2;"><!-- [if !supportLists]--><span style="font-size: 9.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]--><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">*** – “The subscriber number is currently busy”</span></p> <p cl***="MsoListParagraph" style="text-indent: -18.0pt; mso-list: l0 level1 lfo2;"><!-- [if !supportLists]--><span style="font-size: 9.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]--><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">*** – Crossed with *** (South Port Industries – 80 Ilana St, Germiston, 1401)</span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';"> </span></p> <p> </p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">Please feel free to contact me telephonically for discussion. I look forward to working with you in order to resolve the above as soon as possible. "</span></p> <p cl***="MsoNormal"> </p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">Marlene Vorster</span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">Celcius Refrigeration</span></p> <p cl***="MsoNormal"><span style="font-size: 9.0pt; font-family: 'Calibri','sans-serif';">*** (Neotel)</span></p>