1 reviews | Active since Nov 2015
Billed R 981.18 for a top up contract
<p>Where do I startd so I was called round about the 11 April 2017 by a company by the name of Mondo that was bought by Telkom who is doing cell phone contract deals and took up to contracts which was R 149.00 per contract which I was informed during the call that it is a top up contract today I was billed R 981.18 so I called Mondo which I was informed I need to speak to Telkom as they deal with the contract now spoke to one of the managers there by the name of Twalelo who I informed that I was never told this is a open line contract but was informed it was a top up contract and would like to be refunded for the money taken where by she informed me there is nothing they can do, so I then requested to get the call recording for the sale of the contract so we can get this sorted where by she responded I will have to speak to Mondo after they refered me to Telkom which I advised her if this is the case that no one is willing to assist me I will reverse the payment true my bank and will get my attorneys involved as per consumer law a contract even over a call in binding so if my money is not reversed by the 01/07/2017 I will reverse the payment and will cancel this contract and will not pay any cancelation fee what so ever.</p>
Well how things have escalated since last month so I have been waiting for over 2 weeks for Telkom to get back to me as the above respones from there Social media team states with nothing still no contract no call recording no invoice nothing so I did the right thing again and contacted them spoke to a consultant by the name of Audrey Keupilwe to follow up on my dispute just to find out she does not pick anything up with the ref given by Telkom A ********** 9 so I request a cancelation form from her which I get the very some day but to my suprise Telkom debits my aacount with R 1500.00 on the 14/07/2017 and with a R 718.46 on the 15/07/2017 which even on the agreement I had was suppose to be the 25th of every month for the amount of R 149.00 X2 so as with the last d/o I did revese this payments as well and I will now take the matter to my atorneys as this is ***** I will cancel this contract and will not pay a single cent and Telkom will hear from my attorneys soon
Well how things have escalated since last month so I have been waiting for over 2 weeks for Telkom to get back to me as the above respones from there Social media team states with nothing still no contract no call recording no invoice nothing so I did the right thing again and contacted them spoke to a consultant by the name of Audrey Keupilwe to follow up on my dispute just to find out she does not pick anything up with the ref given by Telkom A ********** 9 so I request a cancelation form from her which I get the very some day but to my suprise Telkom debits my aacount with R 1500.00 on the 14/07/2017 and with a R 718.46 on the 15/07/2017 which even on the agreement I had was suppose to be the 25th of every month for the amount of R 149.00 X2 so as with the last d/o I did revese this payments as well and I will now take the matter to my atorneys as this is ***** I will cancel this contract and will not pay a single cent and Telkom will hear from my attorneys soon
Wow so after I have taken Telkom to the NCC regarding this complaint some guy calls me in last week atating they desling with the matter at Telkom and he will call me in this week to give me feedback well to my suprise Telkom send me a sms today stating they will let me pay 50% of the R927.95 they claim I owe them which is R 463.96 so its clear to me they did not even take the time to look at my complaint so I called Telkom now and spoke to a agent by the name of Lisego the first agent who agrees with me as I stated to her I will not pay a cent to Telkom as my contract is R149.00 X 2 with Telkom and not a penny more as well till to date I have not recieved my contract in writing or a statement from Telkom never seen a more useles company in my life.
Wow so after I have taken Telkom to the NCC regarding this complaint some guy calls me in last week atating they desling with the matter at Telkom and he will call me in this week to give me feedback well to my suprise Telkom send me a sms today stating they will let me pay 50% of the R927.95 they claim I owe them which is R 463.96 so its clear to me they did not even take the time to look at my complaint so I called Telkom now and spoke to a agent by the name of Lisego the first agent who agrees with me as I stated to her I will not pay a cent to Telkom as my contract is R149.00 X 2 with Telkom and not a penny more as well till to date I have not recieved my contract in writing or a statement from Telkom never seen a more useles company in my life.