NM
Nokuzola M
1 reviews | Active since Jul 2014
17 Nov 2017, 10:41
Billed R 649 for a R149 contract
Signing up for a contract with telkom is by far the worst decision of my life. My spend limit was changed when i got the contract, weeks later i followed up and checked if it was on R0.00 only to find it wasn't on R0.00 as requested to which i requested it to be changed again. I complained on Facebook, telkom directly and on Hellopeter but nobody seems to be interested in resolving my query. I called telkom again and they advised i needed to change the limit on the app to which i did NOT do but i see its back to R0.00. Why then should I pay for the increase that was not my instruction?
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Nokuzola M's updateReviewer Update
05 Dec 2017, 09:19Good Day Launa
Please note I have received the latest statement and the R647.94 still shows on the statement making my total to be R 796.94 instead of R 450.00.
I don't feel I should be paying for the debit rejection fee as it was an error o your side, should the correct amount have been debited, there wouldn't have been a need to reject the fee. I also had to pay for returned debit orders due to Telkom debiting the incorrect amount.
Kindly arrange for an amended statement to be send to me so I can proceed with payment.
Please call me on ********** should a need arise.
NM
Nokuzola M's update05 Dec 2017, 09:19
Reviewer Update
Good Day Launa
Please note I have received the latest statement and the R647.94 still shows on the statement making my total to be R 796.94 instead of R 450.00.
I don't feel I should be paying for the debit rejection fee as it was an error o your side, should the correct amount have been debited, there wouldn't have been a need to reject the fee. I also had to pay for returned debit orders due to Telkom debiting the incorrect amount.
Kindly arrange for an amended statement to be send to me so I can proceed with payment.
Please call me on ********** should a need arise.