MM
Millicent M

1 reviews | Active since Oct 2012

10 Mar 2016, 15:09

Billed More than I app**** for

Last month i upgrated my Account but i see i was builled an add on internet Bundle of R495.35 and then again this month of March iam Billed R349, for add on internet bundle which i ddint agree on , then today i receive a message that iam owing R1342.00 and if the money not received my service will be terminated , i called the contact centre and the ladies that i spoke to advise me that this is what telkom does if the client didnt cancel the subscription . i just dont accept the why you work because under your T&amp; C's it is not stated that you guys can add anything you want on my account ..<br> <br> what Borders me is my statement is not showing 30 days or 60 days owing . <br> Analysis<br> 120 days 90 days 60 days 30 days Current Total Due<br> R .00 R .00 R .00 R .00 R 548.00 R 548.00<br> Payments<br> Date Description Amount<br> 29 Feb 16 Payment R 794.55 Cr<br> Total Payments R 794.55 Cr<br> Page<br> <br> Iam really ****ed by this can someone rectify this before you are going to tell me that the system automatically diactivates my service . iam really dissapointed with this service, not even a call to state that my subcriptions will be added you just decide to add ...

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Replies (1)
Telkom
Telkom's reply10 Mar 2016, 15:13
Official
Hello Talitha23,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.